Diversity of Products or Services
Product or Service Quality

I purchased four MSI 970 Gaming motherboards based on excellent reviews. In fact, it was the highest user rated AMD FX based motherboard on the Amazon and Newegg websites. Professional critics also raved on its quality and performance on several blogs.

Unfortunately, my experiences do not reflect the above. All exhibited problems including a replacement. Here are the details:

Board #1: Five random shutdowns on Day 2. A few sporadic shutdowns afterwards.

Board #2: Continuous shutdowns on Day 3. As a result, the non-functioning board was returned to Newegg.com for a replacement.

Board #3 (Replacement): Three random shutdowns on Day 3. A few sporadic shutdowns afterwards.

Board #4: USB 3.0 was bad. I had to purchase a $10 PCIe USB 3.0 card to work around the problem.

Board #5: After week 1, the network went out. Two days later, the board burned up my AMD 8120 CPU and became non-functional. An RMA request was submitted on the MSI website, which promised a one-to-24 hour response time. Six days have passed, and I have not received anything.

Reason of review: Bad quality.

Monetary Loss: $70.

Preferred solution: Let the company propose a solution.

I liked: Features.

I didn't like: Poor quality.

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